Frequently Asked Questions

I've received a card telling me I've missed a delivery, what do I do now?
Call the number on the ‘We Called’ card to re-arrange delivery or to arrange to collect the parcel from your local depot.

Can I collect my parcel myself?
If you have received a ‘We Called’ card and you prefer to collect an item, please call your local depot who left the parcel to verify that the item has arrived back there before going to collect it, and to check opening hours. You will need to bring the card they left and one additional form of identification (such as a driving licence or household bill) bearing the address that the item was sent to.

Can my parcel be delivered to another address?
Items may only be redirected with permission from the sender. For security and contractual reasons we cannot accept redirection instructions from a recipient until the sender has authorised us to do this. If you are expecting to receive an item and want it to be delivered to a different address, please contact the sender who can in turn give us the authority to do this.

How can I track my parcel?
There are two ways of tracking your parcel. Firstly you can register and obtain an ID and password which will allow you to login to enter the customer area where you can track your parcels. Alternatively for single consignments you use the Track Your Parcel form on the APC website. Please note that only the person sending the parcel can use these services.

How do I get a proof of delivery (POD)?
There are two ways of getting a POD. Firstly you can register here and obtain an ID and password which will allow you to login to enter the customer area to see all of your POD's. Alternatively for single consignments you can use the Track Your Parcel form on the APC website. If you are having difficulties obtaining your POD using either of the above methods please contact your local depot.

When will my parcel be delivered?
For deliveries to the majority of the UK we deliver on the next working day after the item was sent (this may vary in some rural locations). When an item is booked with APC, the sender will specify delivery from our range of services. This is normally for delivery by 09:00, 10:00, 12:00 or 16:00 on the next working day (Mon-Fri). Delivery will be attempted between 08.00 and the selected delivery time. We can also deliver by 7:30 am to most major cities (please contact your local depot to check availability and price. A Saturday morning service is available to most areas.

How can I get information on opening an account?
Contact your local depot.

How do I book online?
Once you have opened an account with your local depot they will be able to advise how to use our online service.

How do I decide which APC depot to use?
APC Overnight operates a network of depots who have exclusivity within their area. You cannot use a depot from a different area except by special arrangement with the local depot, although this can sometimes be arranged if you are an existing customer that has moved address. To find the details of the depot which covers your area, you can use the ‘Find your APC Depot‘ option on the APC website. Enter your postcode or town name and we will direct you to your depot's contact page.

How do I get a quotation?
You will need to contact your local depot (you can ‘Find your APC Depot’ by entering your postcode or town name in the form on the APC website).

Is there anything you don’t carry?
Please click here for information on what we carry.

Where can I find Terms and Conditions?
Click here to read our terms and conditions of carriage for your APC overnight deliveries.

What are the advantages of registering so I can log in via ’My APC’?
If you are a regular user of APC services you may find it helpful to register so that you can see several PODs at one time, for example all deliveries on a specific day, instead of having to type in the consignment infomation each time you send a job.
 
Logged in users will also be given access to other relevant information from time to time. We will never pass your details to a third party.

NOTE TO OUR CUSTOMERS

OUR SAMEDAY COURIER SERVICE IS OPERATING AS NORMAL,  OUR OVERNIGHT COURIER SERVICE IS OPERATING AS NORMAL - APART FROM THE TEMPORARY SUSPENSION OF OUR 9am DELIVERY OPTION.

IF YOU HAVE BIG SHIPMENTS TO SEND WITH US, PLEASE CAN YOU CONTACT US ASAP AND LET US KNOW.

                         COVID-19 UPDATE  - click here

 

***IF YOU ARE STRUGGLING TO GET THROUGH ON THE PHONES, PLEASE email: surbiton@streetwise-couriers.co.uk (for Surbiton and Leatherhead depots) and crawley@streetwise-couriers.co.uk (for the Crawley depot only). Please quote your account number and company name in the email***

Sorry for any inconvenience caused.

 

Streetwise Couriers have been successfully servicing businesses throughout Surrey and South West London since 1985.  We now have branches in Surrey, London and Sussex and are founder members of the Despatch Association and National Courier Association, giving us cover throughout the United Kingdom. Learn more in About Us.

  • GDPR DATA PROTECTION NOTICE click here
  • REMOTE AREAS, ADDITIONAL SURCHARGES & FUEL SURCHARGES click here for regular updates on charges (2 pages)
  • APC Overnight Ulez surcharge applies to various London postcodes from 8th April 2019 -  click here