Help & Advice

PARCEL IN TRANSIT LIABILITY COVER

This page aims to provide a brief overview of the options available for goods in transit liability cover. For more detailed information please see our Conditions of Carriage.

GOODS IN TRANSIT CONTRACTUAL LIABILITY

All consignments that travel through the Streetwise Network travel subject to Streetwise/APC Overnight Conditions of Carriage 2004. These conditions automatically apply Standard Liability Cover but upon request can be enhanced to Increased Liability Cover. Exclusions apply and some goods travel at customer’s own risk*.

STANDARD LIABILITY COVER

Standard conditions limit liability to a maximum cover per consignment of £13 per kilo with an excess of £50. Exclusions apply and some goods travel at customer’s own risk*.

INCREASED LIABILITY COVER (ILC)

Increased Liability Cover is available up to a maximum of £3,000 per consignment for computers, laptops, computer equipment, peripherals, items containing computerised technology, software, mobile telephones and accessories, or other audio – visual equipment. A limit of £15,000 applies to other goods. There is no excess. Exclusions apply and some goods travel at customer’s own risk*.

HOW DO I PURCHASE INCREASED LIABILITY COVER?

Increased Liability Cover can be purchased when booking a collection online via New Horizon. You must declare the total value of the consignment at the time of sending the goods and you will be charged according to that value. The declared value must reflect the actual value of the goods being transported, taking into account the age and condition of the goods.
 
*For exclusions and goods that travel at the customer’s own risk. Please see our Conditions of Carriage.

PDF Downloads

Quick guide to labelling freight

Quick guide to volumetric

What we can and can’t carry

APC product and service guide

New Horizon - getting started

 

Streetwise Couriers have been successfully servicing businesses throughout Surrey and South West London since 1985.  

We have branches in Surrey, London and Sussex and are founder members of the Despatch Association and National Courier Association, giving us cover throughout the United Kingdom. Learn more in About Us.

 

  • ADDITIONAL ULEZ postcodes coming into force on 29/08/23 - click here

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  • GDPR DATA PROTECTION NOTICE click here
  • REMOTE AREAS, ADDITIONAL SURCHARGES & POSTCODES and FUEL SURCHARGES click here for regular updates on charges (3 pages)
  • APC Overnight ULEZ surcharge (£1.00 per consignment) applies to all London Borough postcodes. The ULEZ zone will be extended again on 29th August 2023 -  click here for map expansion area and new additional postcodes
  • Account Application Form v14 click here and email to accounts@streetwise-couriers.co.uk or your Sales Rep
  • Streetwise Couriers Group / APC Terms of Carriage updated November 2022 - click here
  • Updated to APC Product Guide & Services - 2023 - click here & click here - also the new environmentally friendly MailPack and CourierPack bags are now in circulation (once current supplies are depleated).