Help & Advice

PARCEL IN TRANSIT LIABILITY COVER

This page aims to provide a brief overview of the options available for goods in transit liability cover. For more detailed information please see our Conditions of Carriage.

GOODS IN TRANSIT CONTRACTUAL LIABILITY

All consignments that travel through the Streetwise Network travel subject to Streetwise/APC Overnight Conditions of Carriage 2004. These conditions automatically apply Standard Liability Cover but upon request can be enhanced to Increased Liability Cover. Exclusions apply and some goods travel at customer’s own risk*.

STANDARD LIABILITY COVER

Standard conditions limit liability to a maximum cover per consignment of £13 per kilo with an excess of £50. Exclusions apply and some goods travel at customer’s own risk*.

INCREASED LIABILITY COVER (ILC)

Increased Liability Cover is available up to a maximum of £3,000 per consignment for computers, laptops, computer equipment, peripherals, items containing computerised technology, software, mobile telephones and accessories, or other audio – visual equipment. A limit of £15,000 applies to other goods. There is no excess. Exclusions apply and some goods travel at customer’s own risk*.

HOW DO I PURCHASE INCREASED LIABILITY COVER?

Increased Liability Cover can be purchased when booking a collection online via New Horizon. You must declare the total value of the consignment at the time of sending the goods and you will be charged according to that value. The declared value must reflect the actual value of the goods being transported, taking into account the age and condition of the goods.
 
*For exclusions and goods that travel at the customer’s own risk. Please see our Conditions of Carriage.

PDF Downloads

Quick guide to labelling freight

Quick guide to volumetric

What we can and can’t carry

APC product and service guide

New Horizon - getting started

NOTE TO OUR CUSTOMERS

OUR SAMEDAY COURIER SERVICE IS OPERATING AS NORMAL,  OUR OVERNIGHT COURIER SERVICE IS OPERATING AS NORMAL - APART FROM THE TEMPORARY SUSPENSION OF OUR 9am DELIVERY OPTION.

IF YOU HAVE BIG SHIPMENTS TO SEND WITH US, PLEASE CAN YOU CONTACT US ASAP AND LET US KNOW.

                         COVID-19 UPDATE  - click here

 

***IF YOU ARE STRUGGLING TO GET THROUGH ON THE PHONES, PLEASE email: surbiton@streetwise-couriers.co.uk (for Surbiton and Leatherhead depots) and crawley@streetwise-couriers.co.uk (for the Crawley depot only). Please quote your account number and company name in the email***

Sorry for any inconvenience caused.

 

Streetwise Couriers have been successfully servicing businesses throughout Surrey and South West London since 1985.  We now have branches in Surrey, London and Sussex and are founder members of the Despatch Association and National Courier Association, giving us cover throughout the United Kingdom. Learn more in About Us.

  • GDPR DATA PROTECTION NOTICE click here
  • REMOTE AREAS, ADDITIONAL SURCHARGES & FUEL SURCHARGES click here for regular updates on charges (2 pages)
  • APC Overnight Ulez surcharge applies to various London postcodes from 8th April 2019 -  click here